Hotels
Check-in is at the desk. The late question still gets an answer.
Breakfast, transfer, late checkout: from your rules, then the desk when a person has to decide.
GuestIs breakfast included and can I have a late checkout?
NASKYBreakfast is included from 07:00 to 10:00. Late checkout needs the front desk. I will pass that request to them.
GuestAlso, what time is the airport pickup?
NASKYI will ask the desk to confirm the pickup time on this chat.
After the front desk closes the busy hour
Guests write at night. The night shift cannot retype the house rules.
The questions are repetitive: breakfast hours, towel, transfer, late checkout, where to eat.
A room or a pickup confirmed by accident, without the desk, is the expensive mistake.
On the WhatsApp
What NASKY does for a hotel
- House informationHours, what is included, how transfers work, what you want said the same way every time.
- A request, not a silent promiseLate checkout, pickup, an extra bed: prepared for the desk. Confirmed only when the team says so.
- Voice notes and filesA voice note is transcribed. A photo of a booking PDF can be accepted in the chat.
- Admin panelNight notes, such as 'no airport runs after 22:00', override the usual answers until you remove them.
The number the team already uses stays the team number.
Guests who need the assistant write the second number. In-house staff chat is not moved onto it.
If this is your desk, we load it for you.
Rp 6,000,000 setup, then Rp 2,000,000 / month. 11% PPN where applicable.